Refund policy

Refund policy

Last updated: October 29, 2026

Thank you for shopping with Mom and Pop Quilt Shop. Here's how returns, refunds and cancellations work. If you have any questions, email us at info@wesewit.ca.

Returns of in-stock items

You can request a return within 7 days of delivery. The item must be unused and in the same condition as when you received it, in its original packaging. Please email info@wesewit.ca first, and we'll send you return instructions. Items sent back without first contacting us won't be accepted. You pay the return shipping unless the return is because of our mistake. Sale items follow the same rules as regular-price items. We'll refund you to your original payment method within 10 business days of receiving and inspecting your return. Your bank or card company may take a few more days to post it.

Items that can't be returned

  • Fabric, because we cut it to order for you (see below)
  • Digital PDF patterns
  • Gift cards
  • Custom and made-to-order items (see below)

If one of these items is damaged, defective or not what you ordered, we'll make it right (see "Damaged, defective or incorrect items").

Fabric

Fabric is sold by the metre and cut to order, so cut fabric is final sale. Please check your colours and quantities carefully before you order. Colours on your screen may look slightly different from the fabric in person.

Digital PDF patterns

PDF patterns are delivered electronically, so they are non-refundable once purchased. If you can't download or open your file, or you were charged twice, contact us and we'll fix it.

Gift cards

Gift cards are non-refundable and can't be exchanged for cash. They never expire, and there are no fees.

Custom and made-to-order items (for example, our custom fabric dragons)

Custom items are made just for you, so they follow different rules.

  • Payment: the full price is paid when you place your order.
  • 50% non-refundable: 50% of the purchase price is non-refundable once your order is placed. If you cancel before we start your build, we'll refund the other 50%. Your build starts when we agree on your fabrics. Once your build has started, we can't cancel it or refund it, except as described below or where the law requires.
  • Fabric choices: after you order, we'll contact you to talk through your fabrics and colours.
  • Build time: about 6 weeks from when we agree on your fabrics. This is an estimate, and we'll let you know if anything changes. If we haven't delivered your item, or made it available for pickup, within 30 days after our estimated date, you can cancel and we'll refund you in full.
  • Shipping: UPS shipping is not included in the price. See our Shipping policy for the estimate, how your exact quote works, and free pickup or local delivery for Nova Scotia customers.
  • When your item is finished: we'll contact you by email and phone to give you your exact UPS quote, or to arrange pickup or local delivery in Nova Scotia. We'll hold your finished item for 15 days from the day we notify you. If you contact us during that time and need a little more time, just ask. If after 15 days we haven't received your shipping payment or arranged pickup or delivery, or we haven't been able to reach you after reasonable attempts (including a reminder), we may cancel the order. In that case, the 50% non-refundable portion stays with us, and we'll refund the other 50% to your original payment method within 15 days.
  • If we can't make your item, or we cancel your order, you'll receive a full refund.
  • Because they are made to your specifications, finished custom items can't be returned, except for damage or defects.

Damaged, defective or incorrect items

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email info@wesewit.ca within 7 days of delivery with your order number and a photo. We'll replace the item or refund you, including return shipping if one is needed. For large UPS shipments, please note any visible box damage with the driver, and tell us right away, so we can make a claim with the carrier.

Exchanges

The fastest way to get a different item is to return the one you have (if it can be returned) and place a new order.

Your legal rights

Nothing in this policy limits your rights under Nova Scotia or Canadian consumer protection law.

Contact us: Mom and Pop Quilt Shop, 2893 Highway 376, Lyons Brook, NS B0K 1H0 · 902-601-0880 · info@wesewit.ca